Usage of Services
You must use our services only for lawful purposes. You may not use our services in any way that violates applicable laws or regulations. We reserve the right to refuse service to anyone who does not comply with these terms.
Service Limitations
Our rug cleaning services are designed to address specific types of rugs and materials. You must inform us of any special requirements or conditions related to your rugs. We may not be able to accommodate all requests, and we do not guarantee results for every type of rug.
Customer Responsibilities
You are responsible for providing accurate information about your rugs and their condition. Failure to disclose relevant information may result in unsatisfactory cleaning results. You must ensure that the rugs are free of personal items and debris before our team arrives.
Scheduling and Cancellations
You must schedule your cleaning appointment in advance. Cancellations must be made at least 24 hours prior to your scheduled appointment. We reserve the right to charge a fee for missed appointments or late cancellations.
Liability Limitations
We are not liable for any damage to rugs that occurs due to pre-existing conditions or improper care. You must understand that while we take great care in cleaning your rugs, some wear and tear may be unavoidable. Our liability is limited to the cost of the cleaning service provided.
Eco-Friendly Practices
We strive to use eco-friendly cleaning products and methods whenever possible. You must inform us if you have specific preferences or allergies related to cleaning products. We do not guarantee that all cleaning methods will be suitable for every rug type.
Contact Information
If you have any questions or concerns regarding our services, you may contact us at [email protected]. We encourage you to reach out for clarification on any of the terms outlined here. Your understanding and compliance with these terms are essential for a successful service experience.